Terms and Conditions

Terms and Conditions


This website is managed by SilkSkin, also referred to in these Terms and Conditions as "we", "us" or "our". These terms and conditions apply to your purchase from us.


Emails 
When you register with us, you can choose whether you want to receive e-mails from us. If you initially choose, you can always change your mind by unsubscribing from our emails. We do not send unsolicited emails.
Intellectual property rights -
All intellectual property on our website, including but not limited to trademarks, images, images, copyrights, layout and design of our website are the property of us or our content providers.
Jurisdiction and applicable law

Orders 
If after placing an order with us, if we come to know that there will be delays in sending to you (outside the prescribed), or that we are out of stock, we will contact you immediately.


Payment 
The payment gateway that we use is made possible by our website provider Shopify. This is a secure gateway that you can trust.


Pricing 
All prices are displayed in the currency of your home country, including GST. The shipping costs of our product are not included in the price and may vary depending on your location. After you have entered your address on our website, the relevant shipping costs will appear.

Refund 
We do not accept the return of our products, except in circumstances where the product is damaged on arrival or is not suitable for the purpose. If this is the case, please contact us immediately at info@silkskinn.com and we will arrange a refund.

Risk 

The risk of loss or damage to the product passes to you upon delivery. We are not responsible for packages lost by: Postnl & Dhl. Refund of your money is therefore not possible. If an investigation shows that the product is lost, we will use a new device.

First test the product on your hand before use on the body.


Shipping 


We ship all over the world, unless stated otherwise. Your product will be delivered to your nominated address within 15 working days, starting on the day after the order is placed.
Please note that we have no control over customs or import duties that may be charged when your order reaches your country. These customs costs can cause delays and you are required to pay them.

 

Use 

We are not responsible for bodily injury from use of the device. Therefore, always read the manual carefully so that you use the device correctly.

Your information 
Make sure the contact information you provide is correct. If you enter someone else's data, you guarantee that you have been authorized by that person to provide that information. If you choose to create an account with us, you must keep your password secure. Your account is your responsibility regardless of any unauthorized access that others have received. If you think your account may no longer be safe, contact us immediately.